When theory meets practice, who wins? Will it ever be the poor customer?
Defence of the realm
Customer engagement can be an exercise in futility – for both sides.
WhatsApp: The Saga Continues
We’d really, really like to bring our WhatsApp newsletter back. But not at any cost.
Ahead of the game
A storm in a pint glass
Does Tim Martin have a point in closing down Wetherspoon’s social media channels?
Too good to be forgotten?
How far do we have to go to remove all traces of our previous indiscretions?
Old Dog, Old Tricks
Sometimes, you have to go back to basics.
Whose data is it, anyway?
And why are we so willing to turn a blind eye to what happens with it?
Technology will set you free
Actually it will do no such thing, but it’s the lack of thought that counts.
Spring clean, sprung
My new home, but with some unboxing to do.