I had the misfortune to be caught up in disruption on the East Coast Main Line. As ever, there are communications to be learned.
A Super League announcement of two halves
Cries of “Foul!”; VAR jokes about this being a clear and obvious error. It’s all been kicking off this week.
Interview crisis comms pop quiz
It’s 4pm on a Friday, and the phone goes… what do you do?
Mixed messages
If ever there was a time for clear and simple messaging, this is it. And yet…
Mid-crisis review
There’s never a bad time to review your messaging and go back to basics.
Don’t blame the PR
When is a ‘PR crisis’ not a crisis? When ‘PR’ hasn’t been involved.
The Impossible Client
If you don’t have all the information to hand, you can’t always make the right decision.
Tell your story, your way
Complex project communications? Think Apollo 13.
Voices of authority
Who do you turn to when a crisis hits?