The Pacers are going! So are lots of other trains. So what’s my problem?
A diverted stream
One of those stories where the technology isn’t working the way you think it would.
Gone phishin’
It happens even to the best of us, but that honestly doesn’t make me feel any better about it.
The whole picture
The dangers of drawing conclusions from incomplete data, as shown by the CIPR’s State of the Profession survey.
Give me a clue
Reflecting on six months out of work (again).
A Tale of Two Smartcards
When theory meets practice, who wins? Will it ever be the poor customer?
‘Human’ Resources
There are times when following process and procedure during recruitment makes you forget about the person at the other end. Here’s a couple of examples.
WordPress 5’s alive
Bright new dawn, or the beginning of the end?
Defence of the realm
Customer engagement can be an exercise in futility – for both sides.
Uberville
In London, you’re never more than six feet away from a rat. In Leeds, you’re never more than six metres away from an Uber.